GENERAL TERMS AND CONDITIONS – Rentals

Thank you for choosing our company for your accommodation during your stay!

Our highest priority is to ensure that you enjoy your stay to the fullest and leave with the best possible memories of your experience with us. The following Terms and Conditions reflect our commitment to our guests and constitute the agreement between both parties when you choose to rent a property through Paramount Homes (MC Operators SL). Please read each section of this agreement carefully.

It is your responsibility to ensure that you are familiar with the Terms and Conditions set out on this page. By using our services, you acknowledge and agree to these Terms and Conditions, as well as to any amendments made prior to your arrival at the property. We strongly recommend that you carefully review the conditions governing your booking. Acceptance of these Terms and Conditions is an essential requirement for confirming your booking and accessing the property.

The TENANT declares that they have carefully read the description of the property and fully accept the condition of the accommodation and the services offered in connection with the property they have rented.

The TENANT accepts that they shall only be entitled to request the services specifically detailed in the listing corresponding to their booking and that any service not mentioned therein shall not be available for use.

OCCUPANCY

Only registered guests are permitted to stay at the property during the rental period. The maximum number of occupants shall be the number specified in the agreement under which the TENANT has rented the accommodation.

Exceeding the maximum number of persons authorised to stay or sleep at the property is strictly prohibited.

CHECK-IN AND CHECK-OUT

The rental agreement shall commence at 4:00 p.m. on the date specified for check-in and shall end at 11:00 a.m. on the date specified for check-out.

The standard check-in time is from 4:00 p.m. onwards. This may be flexible and negotiable provided there are no other bookings immediately before or after the relevant dates.

The TENANT agrees to provide their approximate arrival time at least 24 hours in advance, as well as their expected departure time.

The following is mandatory in order to receive the access codes for our smart locks:

– Each guest must provide an official identification document through the check-in procedure provided. If the booking has been paid for by credit card, the person who made the payment must be present at check-in and must have both the physical credit card used for payment and their identification document.

MINIMUM STAY

The minimum stay may vary depending on the accommodation and/or season. Please refer to the detailed description of each property.

PRICES

All prices are displayed in EUROS (€) and may vary depending on the time of year or special events and according to the individual property. Paramount Homes (MC Operators SL) therefore reserves the right to change prices, with any changes being automatically updated on the website.

BOOKING PROCESS

Our automated availability and pricing system allows you to select the property you are interested in and immediately make an online booking.

The total amount agreed under the rental agreement is the amount specified in the booking and must be paid in advance.

When booking the selected property, the TENANT shall pay 100% of the booking amount at the time of reservation in order to secure the property, including the cleaning fee.

If the credit card provided is invalid and Paramount Homes is therefore unable to process the payment, a member of our team will contact you using the telephone number or email address provided. If you fail to provide alternative card details, or if we are unable to contact you using the information supplied, your booking may be cancelled. In such circumstances, you will receive an email confirming the cancellation.

PARAMOUNT HOMES (MC OPERATORS SL) will contact the TENANT to notify them of any outstanding payment relating to their booking. If the TENANT fails to make payment within a maximum period of 48 hours following the first notification, the booking will be automatically cancelled.

Booking confirmation: Once payment has been successfully completed, the booking will be confirmed immediately and you will receive a welcome email containing all the details of your reservation.

ONLINE PAYMENT SECURITY

Paramount Homes (MC Operators SL) is committed to protecting customers’ personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, the General Data Protection Regulation (“GDPR”).

All payments are processed through Stripe, one of the world’s most widely used and secure payment platforms, which complies with PCI DSS (Payment Card Industry Data Security Standard) security requirements.

Your card information is always encrypted and transmitted through a secure SSL/TLS connection and is never stored on our servers. Neither Paramount Homes nor its staff have access to your full credit or debit card details at any stage of the booking process.

We accept major credit and debit cards, including Visa, Mastercard and American Express, as well as other payment methods available through our secure Stripe payment gateway. The amount of your booking will always be displayed in the applicable currency before payment is confirmed, and you will receive confirmation by email once the payment has been successfully processed.

SECURITY DEPOSIT

PARAMOUNT HOMES (MC OPERATORS SL) will require a security deposit, which will be held as security against any potential damage to the property, its furniture, fixtures and fittings, as well as to cover any outstanding amounts for which the TENANT may be liable.

The security deposit must be paid together with the payment made when booking the property and will be held against any damage caused to the property, its furniture, fixtures and fittings, as well as against any unpaid amounts attributable to the TENANT.

Following check-out, the property will be inspected to confirm that it has been left tidy and that there is no significant damage or loss of items. If everything is in order and a security deposit was required, the refund will be processed within a maximum of 7 days following departure. Paramount Homes (MC Operators SL) is not responsible for the time taken by the relevant bank to process the refund.

Paramount Homes (MC Operators SL) shall have a period of 10 business days following the stay to inspect any damage caused to the property and notify the TENANT of any repair or replacement costs that will be charged.

Security deposit refund method:

– If the TENANT paid the security deposit by card, it will be refunded to the same card within 7 days.

– If the TENANT paid the security deposit by bank transfer, it is the TENANT’s responsibility to provide their bank details so that Paramount Homes (MC Operators SL) can process the corresponding refund.

The security deposit will be refunded within 7 business days following receipt of the necessary information.

The TENANT shall be responsible for any damage caused to the building as a result of their negligence or omission and shall be liable for the repair costs incurred by the owner as a consequence of such damage.

We have only had to make deductions from security deposits on very rare occasions. Nevertheless, we trust that our guests understand that we must protect the interests of our property owners in the event of misuse of a property. We therefore ask guests to leave the property tidy, remove all rubbish and leave the sets of keys in the location indicated during check-in.

PARTY LIABILITY CLAUSE

The TENANT acknowledges that holding any party at the rented property is expressly prohibited and shall be the TENANT’s sole responsibility.

If the residential community or police authorities respond to complaints or disturbances arising from such gatherings, the TENANT shall be fully responsible for any resulting fines, penalties or legal action.

The TENANT agrees to indemnify and hold the LANDLORD harmless from any and all liability, fines, penalties or damages arising from such incidents.

The LANDLORD shall accept no responsibility for any consequences resulting from the actions of the TENANT or their guests.

ALTERATIONS AND WORKS

The TENANT is strictly prohibited from carrying out any type of alteration or work at the property without first obtaining the written permission of the owner or agent.

Any authorised work carried out by the TENANT during their stay shall become part of the property upon termination of this agreement, and the TENANT shall have no right to make any claim or seek compensation in respect thereof.

If unauthorised works are carried out, the TENANT shall restore the property to its original condition and shall be responsible for all costs incurred in doing so.

LIABILITY

The TENANT agrees not to use the accommodation for any illegal activity and shall refrain from any act or behaviour that could cause damage or inconvenience to the owner or occupants of neighbouring properties.

Installing commercial facilities, carrying out commercial or professional activities, organising parties and smoking inside the accommodation are strictly prohibited.

Any breach of this clause shall result in the immediate termination of the agreement, without the TENANT being entitled to make any claim or receive any compensation, and shall result in the total forfeiture of the security deposit.

The guest agrees to comply with the house rules and, in particular, to respect designated quiet hours. The properties may not be used for parties or celebrations of any kind, including spontaneous parties, bachelor or bachelorette parties, or similar events.

Under no circumstances may the property be occupied by more people than its stated maximum capacity.

The guest also agrees to follow all use and maintenance instructions provided by the company and to comply with regulations relating to noise, rubbish disposal and reasonable consumption of electricity, water and other utilities.

In the event of any breach of the obligations stated above, Paramount Homes (MC Operators SL), at its discretion, shall have the right to require the guest to vacate the property, and the guest shall not be entitled to any financial compensation.

Neither Paramount Homes (MC Operators SL) nor the property owner shall be liable for any direct or indirect damage arising from the use of the property, including, without limitation, damage, losses resulting from fire, theft or criminal activity.

By booking with Paramount Homes (MC Operators SL), you agree not to engage in dangerous, offensive, noisy, illegal or immoral activities at the property, or in any activity that could cause disturbance or inconvenience to neighbours.

You shall be responsible for covering the costs resulting from any damage caused by you or by any member of your group.

PERSONAL SAFETY AND LIABILITY

Lost property will be kept for a period of 6 months.

It is your responsibility to ensure that appropriate precautions are taken against theft, including locking the doors and closing all windows whenever you leave the property.

Please ensure that your personal insurance or travel insurance, as well as that of the other members of your group, provides appropriate cover in the unfortunate event of an accident or illness during your stay.

In the unlikely event of theft, personal injury, damage to personal belongings, fire, terrorist attack, civil unrest or any other force majeure event, neither the rental agency nor the property owner shall be liable for any direct or indirect loss or damage suffered.

CONDITION OF THE PROPERTY

The TENANT acknowledges and accepts that the accommodation is rented without additional charges or additional occupants.

The TENANT further acknowledges that they have been fully informed of and accept the dimensions, condition, use, characteristics and both communal and private services associated with the accommodation.

The TENANT also declares that they receive the items referred to in this agreement in optimal condition and suitable for their intended use as specified above.

The TENANT agrees to return the accommodation in the same condition in which it was found at the beginning of the rental period.

Any visible damage or defect must be reported to Paramount Homes (MC Operators SL) at the beginning of the rental period through the customer area, accompanied by photographs documenting its condition.

SUBLETTING

Under no circumstances is the TENANT authorised to sublet, transfer or assign all or part of the property referred to herein.

Additional persons shall not be permitted to enter or occupy the property without the prior, express and written consent of Paramount Homes (MC Operators SL).

EQUIPMENT / UTILITIES / CLEANING

Normal electricity, gas, internet and water consumption during the stay is included in the rental price.

The accommodation is cleaned before each guest’s arrival and will be supplied with one set of bed linen and towels per person.

If you require an additional cleaning service or a change of towels and bed linen during your stay, you may request this using the email address or telephone number provided with your booking.

ACCESS

The TENANT agrees to provide Paramount Homes (MC Operators SL), or third parties authorised by it, with access to the property where necessary for repairs or in circumstances of force majeure.

Paramount Homes (MC Operators SL) agrees to notify the TENANT in advance through the customer area, WhatsApp or by telephone.

PETS

The TENANT agrees not to bring animals onto the property without first obtaining specific written authorisation.

Guests wishing to bring pets must provide the number of pets, their breed and their weight.

Authorised pets are strictly prohibited from climbing onto furniture and/or using the swimming pool.

The TENANT is responsible for collecting pet waste from the garden daily, where the property has a garden, and for leaving the garden clean before departure.

In the event of a breach of this clause, additional cleaning costs will be deducted from the security deposit and may result in the total forfeiture of the deposit.

The LANDLORD reserves the right to request an additional security deposit depending on the number, breed or type of pets brought onto the rented property.

SECURITY

The TENANT agrees to ensure that whenever the property is left unoccupied, all doors, windows and other means of access are properly closed and secured.

Where an alarm system is available, it must be activated whenever the TENANT leaves the property.

Neither Paramount Homes (MC Operators SL) nor the property owner accepts any responsibility for the loss of the TENANT’s personal belongings.

Please note that none of our properties includes insurance covering the loss or theft of belongings belonging to the TENANT.

In the event of theft:

If the property has not been properly closed and secured and the alarm, where available, has not been activated, the TENANT shall be responsible for any damage arising from theft and shall bear the corresponding costs.

KEYS AND REMOTE CONTROLS

At the end of the rental period, the TENANT must return the property keys to the designated location and ensure that all doors and windows are closed before departure.

The accommodation will be provided with one set of keys, one garage remote control where parking is included with the property, and a card or electronic/magnetic key where applicable.

Lost keys:

– Keys without a garage remote control: €20 per key on the key ring.

– Remote control, magnetic fob, card, magnetic key or parking card: €60.

Paramount Homes (MC Operators SL) will notify the TENANT within 72 hours following departure if any key or access device is missing, and the corresponding amount will be deducted from the security deposit.

CANCELLATION POLICY

Please note that amounts paid to secure a booking are non-refundable and non-transferable.

Paramount Homes (MC Operators SL) will only accept cancellations made in writing. Failure to arrive on the agreed date without providing written notice of cancellation may result in the full amount of the stay being charged.

Cancellations of any kind, including those resulting from force majeure circumstances, shall be subject to these cancellation conditions.

In all cases, Paramount Homes (MC Operators SL) strongly recommends purchasing travel cancellation insurance to avoid potential problems.

If you cancel or modify your booking within 14 days prior to your arrival, or if you fail to arrive, Paramount Homes (MC Operators SL) will charge the full amount of your booking.

TRAVEL INSURANCE

We recommend that you purchase travel insurance whenever you travel.

CANCELLATIONS AND MODIFICATIONS BY PARAMOUNT HOMES

If accommodation cannot be occupied due to a duplicate booking (overbooking) or unforeseen circumstances beyond the control of Paramount Homes (MC Operators SL), we will contact the guest as soon as possible and attempt to provide a suitable alternative by offering other accommodation of equal or superior characteristics.

If such an alternative is not possible, or if you do not accept the proposed change or modification, the booking will be cancelled and all amounts paid will be refunded immediately.

No subsequent claims or demands shall be accepted in such circumstances.

CANCELLATION BY THE TENANT

Rental payments made by the TENANT are non-refundable if the TENANT cancels the booking less than fourteen (14) days prior to arrival. In such circumstances, the cancellation charge shall be 100% of the total rental amount of the booking.

If the TENANT cancels the booking before checking into the accommodation, any amounts paid for cleaning and the security deposit will always be refunded.

If the TENANT cancels after they have already checked into the property, amounts paid for rent and cleaning shall not be refundable. The security deposit will be returned following the corresponding checks.

CHANGES OR MODIFICATIONS BY THE GUEST

If the TENANT subsequently decides to change or modify the check-in/check-out dates or the number of guests included in a confirmed booking, Paramount Homes (MC Operators SL) agrees to seek a satisfactory solution whenever possible.

However, the total price will not be reduced if the TENANT wishes to reduce the number of days and/or number of guests included in a previously confirmed booking.

If a change of ACCOMMODATION is requested, the TENANT must cancel the previously confirmed booking in accordance with the applicable cancellation conditions and subsequently make a new booking.

OUR WEBSITE

All descriptions and information provided apply to the properties published on our website.

Although Paramount Homes (MC Operators SL) makes every effort to maintain accurate information and verify details wherever possible, Paramount Homes (MC Operators SL) shall not be responsible for any errors or omissions that may arise.

Paramount Homes (MC Operators SL) also reserves the right to change information published on the website at any time, including prices, descriptions and photographs.

Paramount Homes (MC Operators SL) reserves the right to update any of its Terms of Use at any time where required in accordance with the needs of the company’s business.

DISPUTE RESOLUTION

Any dispute or legal matter relating to our website or any website dependent upon it shall be governed by Spanish law.

The Courts and Tribunals of Málaga, Spain shall have jurisdiction over all disputes arising from or related to the use of this website, as shall, where applicable, any consumer arbitration boards or similar bodies to which we are affiliated at the time the dispute arises.

To submit a complaint regarding the use of our services, you may contact us by email at info@paramounthomes.es. In all cases, an amicable resolution should first be sought.

LEGAL NOTICE

In accordance with Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI), we hereby inform you that:

PARAMOUNT HOMES (MC OPERATORS SL)

Tax Identification Number (CIF): B56337736

Registered address:
Calle Carcer 1, 1ºC, 29008 Málaga (Málaga), Spain

Contact details:

Telephone: (+34) 661 440 097

Email: info@paramounthomes.es

All rental properties hold the corresponding Tourist Accommodation Licence (VFT) issued by the Regional Government of Andalusia (Junta de Andalucía).